frequently asked questions

This article is written based on the update 3.6.1 version built on 21st April, 2014.

Please make sure that you read the pdf-notes user guide before reading this article. (3.5 version user guide)

Q. I can't find the user guide of pdf-notes.
A.
Please use the bookshelf or document settings menu Read the user guide under Trouble Shooting & more useful information menus.

Q. After open a document, it automatically closes and opens an app at App Store
A.
Please read this: http://blog.musebook.com/2014/04/auto-redirecting-ads.html

Q. After the recent update, pdf-notes shows black screen for some time and returns to the home.
A.
Some customers reported that the black screen problems were occurred if there were not enough disk space in their iPads. Please remove some unused apps or data to make more free disk space and reboot your iPad.

Q. The installation stopped and didn't finish yet.
A.
Please check the network connection at first, and make enough disk space for the download & installation, and then reboot your iPad. Or you can download the app from iTunes and sync your iPad.

Q. I have many notes in free version. What if I install new paid version?
A.
Paid version is totally different from free version; therefore, nothing happens on your notes in free version after installing paid version. (Paid customers can get verified update because the free update will be available in a week earlier than the paid update)

Q. I opened the annotated pdf file at Google Docs but there is no annotations.
A.
Google Docs does not support annotations. Please open it using Acrobat or Adobe reader.

Q. I opened the annotated pdf file at iPhone/iPad email, safari, iBooks (or Papers app) but there is no annotations.
A.
iPhone/iPad email, safari, iBooks (and Papers app) do not support annotations. Please open it using other apps which support annotations or Adobe Reader.

Q. Is there any limitation of pdf file size?
A.
No, we successfully tested reading 500MB 3,000 pages without any problem. As you know, after pre-open it once, we could read all thousands pages very quickly without any lags.

Please confirm how it works: just write something and stop, look at the top-left corner, you may see auto-save indicator displays "saving now." Don't worry any more~ just write.

Q. In a jail-broken iPad, pdf-notes is very unstable.
A.
Sorry, we can not help you about a jail-broken iPad. We have no idea about it.

Q. How to refund?
A.
App developers, like us, can not access any purchase record. Only Apple can access who purchases which app so that please contact Apple for your refund.

96 comments:

  1. I have noticed (at least in the free version) that the title is not automatically taken from the Pdf-document properties (title/author) - would it be possible to default the title to the title from the Pdf-document? (so you don't have to key it in manually)

    ReplyDelete
  2. @Jørgen Aqe, we removed that feature because the number of pdf files that have correct title/author is a lot smaller than the number of pdf files that have meaningless title/author in the world. Now, we need to think how customers can use the title/author info selectively... Thank you for your comment that we can re-think about it.

    ReplyDelete
  3. Is there a way to combine PDF files within pdf-notes into a playlist, of sorts? I want to scan sheet music into the app and be able to combine them into a setlist.

    ReplyDelete
  4. @Todd, playlists will not be able within pdf-notes but musebook score that we will release a couple of months later. "musebook score" is developing for musicians~ by musicians~

    ReplyDelete
  5. I accidentally deleted a file. Is there any way to recover it?

    ReplyDelete
  6. @Dorothy, sorry but no. 2.0.0 version does not have a trashcan.

    ReplyDelete
  7. I really like your app. In adobe acrobat I use bookmarks all the time. I wish the new bookmarks I add in your application would be visible when I export the file to my compute in itunes. Even better would be if the modified files were automatically synced back to my computer instead of requiring exporting.

    Also, can you please make the "add to" button in iTunes allow selection of an entire folder and not just individual files?

    ReplyDelete
  8. I'd like to know if the ability to transfer the bookmarks to others readers is already made.

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support the bookmark export to the flattened/annotated PDF files. Could you please wait until it is available?

      Delete
  9. Is there a way to delete a single page from a PDF file because when I saved the PDF file it contained blank pages which is really irritating?

    ReplyDelete
    Replies
    1. I am sorry but it can't. The current version of pdf-notes is a pdf reader/annotator not a writer.

      Delete
  10. Hi I created a Porfolio PDF File, this is a file where I cosolidate several pdfs documents to make them look like a whole. The Pdf-notes won't work over my pdf-porfolio file, is there something I can do? Thanks.

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support it.

      Delete
  11. Hi there!

    I'm trying to figure out how to edit the metadata of the pdf files. I've tried with a metadata editor, on my mac, which will change the file data, but importing to pdf-notes, it will either lose or ignore the information, specifically the author tag, which will appear empty.
    The only way, so far, was to edit the information directly in the program, but it will take ages to change all that...

    Any clue on how to solve this, please?
    I thank you in advance,
    Nuno

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support the meta data. Few users utilize those meta data so that please wait until we implement it when we are ready.

      Delete
  12. Please, how can I synchronize my read PDFs, in the PDF-notes Free, from iPad-1 to my New iPad, without losing my notes in the texts?
    Thank you!!!

    ReplyDelete
    Replies
    1. Simply please backup your iPad 1 to iTunes and restore the backup data to your new iPad.

      Delete
  13. Does The app support electronic page turner?

    ReplyDelete
  14. hello i had your app in mi ipad and its awesome but also i have and android tablet (sony tablet s)and i realize that the app is only available for ios have you consider lauch the app for android devices? i have no doubt it will be a sucess there is not any app in the google play like your app. i hope you take my comment in consideration thank you

    ReplyDelete
    Replies
    1. YES! This PDF annotator was AMAZING on my iPad! I would love to have this on my Google Nexus 10! Is there any chance you guys are/could make an android compatible version?

      Delete
  15. This may be a stupid question, but how do you delete files from the Export folder once you've copied them to other folders on a Mac?

    ReplyDelete
    Replies
    1. Could you please read the page 32 of the user guide 3.0.1 version? Delete iTunes (Inbox/Export) folder

      Delete
  16. how can I convert .pdfnotes files I have backed up to .pdf in my computer?

    ReplyDelete
    Replies
    1. I am sorry but could you please read the page 27 of the user guide 3.0.2 version at first? (about exporting types)

      Delete
  17. When I enter text, there is a black box around it. Can I remove the box? I'd like to use the app to fill out a form.

    ReplyDelete
    Replies
    1. Please check the 18 page of the user guide 3.1.0 version at first.

      Now, you can change the Thickness as 0 pt. ^^

      Delete
  18. After upgrading from free to the paid version my PDF notes free does not show up as one of the options when I want to save a PDF document from the Internet on my iPad. And don't have a whole lot of other apps , wondering if it is because of the in app purchase. Any trouble shooting suggestions please?

    ReplyDelete
    Replies
    1. Please check the file extension at first. It may not be a .PDF ^^ (For more information, please read the page 24 of the user guide 3.2.0 version)

      Delete
  19. Is it possible to change the file name when you export a file to your Google Drive account?

    ReplyDelete
    Replies
    1. I am sorry but no. Could you please use Safari to change the file name on your Google Drive storage?

      Delete
  20. how can I add (translate.google.com) to my dictionaries

    ReplyDelete
    Replies
    1. Please read the page 11 of the user guide 3.2.1 version.

      Delete
  21. Hello,

    Great APP!!!!

    I have 300~ PDFs in my Google Drive and I want to download all of them to PDF-notes.
    I see that I can download selected files from the google drive but I don't see a select all function.
    Do I have to select 300~ files one by one?
    Can I download the folder?

    Thank you,
    Daniel

    ReplyDelete
    Replies
    1. I am sorry but Google Drive does not support APIs for your requests.

      Delete
  22. Hi i did the in app upgrade but i can still see the banner. Why hasn't it gone away?

    ReplyDelete
    Replies
    1. 1. There are two versions: the free version and the paid version.

      2. Users can purchase the paid version or the in-app purchased upgrade of the free version. For more information, please read the page 3 of the user guide 3.3 version.

      3. If you purchased the paid version, please backup your data from the free version and restore it into the paid version. Please read the the pages 43 ~ 47(backup & restore) of the user guide 3.3 version.

      4. If you purchased the in-app purchase upgrade but it's not upgraded yet, please try to Settings - Purchases - Restore Purchase.

      Delete
    2. Having the same trouble.
      I am a new user and cannot get rid of the banner.
      Do I have to wait until the app updates before this disappears as the manual says on page 3?
      Thank you.

      Delete
    3. Why don't you read the number 4 of the above answer?

      Delete
    4. Thank you for your reply...

      I have tried to Restore Purchase, but app doesn't recognise my userid

      Delete
    5. J Penman, app does not know about your useri. Apple always checks your Apple ID so that please ask it to Apple if it does not work. Developers do not know about customers' Apple IDs!

      Delete
  23. Can I rotate viewing on PDF file?

    ReplyDelete
    Replies
    1. You can rotate pages using Acrobat Professional and import it into pdf-notes.

      Delete
  24. I've been backing up all of my annotated pdfs to the icloud (as in, just doing the general ipad backup to icloud regularly). My ipad is acting up recently, though, and I just want to be sure that backing up to icloud is saving all of my annotated pdfs? Or should i back up with itunes? It is very important to keep the annotated versions! Thank you

    ReplyDelete
    Replies
    1. Please read the backup & restore part of the user guide and backup your important data to your computer using iTunes.

      Delete
  25. Hello,

    Great product. Is there a way to extract title and author information from the PDF metadata? Most journal papers have this information and typing it by hand would take forever.

    Thanks in advance,

    ReplyDelete
  26. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Could you please read the iPad user guide? You can delete a file by pressing the delete key at your keyboard after selecting it using your mouse on the iTunes.

      Delete
  27. Will you please show me how to get rid of the ad banner? I just tried the free version and then paid the 9.99 to get rid of the banner. it's still there

    ReplyDelete
    Replies
    1. 1. update your version to the recent version.
      2. Settings - Purchase - Restore receipts

      Delete
    2. It says my license is free version. My Apple receipt"
      Order ID: MGTH157VF7
      Receipt Date: 11/06/14
      Order Total: $9.99
      Billed To: Visa .... 9948
      pdf-notes for iPad (pdf reader/viewer, paid), v3.6.14 (4+)
      Write a Review Report a Problem
      AMuseTec Co., Ltd.
      iOS App
      $9.99

      Delete
    3. All I can help you is how pdf-notes recognizes your license within your receipt by

      Settings - Purchase - Restore receipts

      Otherwise, you might get refunded before. Please check your purchase history at Apple AppStore.

      Delete
  28. How do I get the user guide back if I erased it? I am trying to rearrange items in one of my categories and can't seem to figure out how. Thanks

    ReplyDelete
    Replies
    1. I am sorry but could you please read the first question-answer of this article if possible?

      Delete
    2. I did see that, my problem is I erased the user guide on accident. The link to the user guide on this page is broken

      Delete
    3. Could you please tap the button if possible? The button will restore the guide as you want.

      Delete
  29. I want to switch to Windows tablet from ipad..is there any way I can copy my annotated,highlighted pdf documents to new tablet.I tried copying exporting the annotated files to export folder and then run it on Windows but file format not supported. ..it's such a bummer that I have worked soo hard on those documents and I can't even read it on new tablet.help plz

    ReplyDelete
    Replies
    1. Please read the user guide at first for your sake.

      Please refer to the page 29~30, Exporting types & PDF compatibility.

      pdf-notes supports the standard PDF specification so that there should be no problem at all in your case if there was no mistake.

      Delete
  30. is there a way to directly export a pdf with all its notes from the free version to the paid version( without using laptop and itunes)

    ReplyDelete
    Replies
    1. Please use open-in... (please read the user guide if possible)

      Delete
  31. Flipping pages by tapping. on the left or right 10% on the screen often only works a few times. When I then do some marking or annotation, when tapping in the side 10%, I also get a mark there insted of a page flip. How can this be avoided?

    ReplyDelete
    Replies
    1. user guide page 17 - Document settings - Set time interval to recognize a tap as a dot(note) - Never

      Delete
  32. My iPad crashed but when I reinstalled the PDF app in my new iPad, I cannot recover all the PDF files in my previous app. Is there a way to recover them?

    ReplyDelete
    Replies
    1. 1. If you have a backup of your iPad, you can restore it to your new iPad. Please refer to Apple's iPad User Guide.

      2. If you have a pdf-notes backup data, you can restore it to your new iPad. Please refer to the backup & restore part of the user guide of pdf-notes.

      Delete
  33. I used to love this application...then the link to Dropbox stopped working! What happened? Why can't I link to Dropbox any more?

    ReplyDelete
    Replies
    1. Dropbox and Google changed their sign-in policy this year so that you have to update your app version to the recent one! For more information about the changes or reasons why Dropbox and Google changed their sign-in policy, please ask it to them.

      Again, please update your app version to the recent one.

      Delete
  34. Hi just in relation to the previous question. In my case when I want to export the annotated file to dropbox I get the pop up menu to enter my credentials. But for google drive everytime I get the following error:

    403 Error: disallowed_useragent

    How to resolve this?

    Thanks in advance!

    ReplyDelete
    Replies
    1. I guess that you are using an old version. Are you using the recent version? Please check your version at first.

      Delete
  35. I just updated your great app ( free version) but now I can no longer find how to rename a doc ( used to be under info). Can I still rename a file?

    ReplyDelete
  36. How do you rename it? No more info button and couldn't find any option under manage to rename the doc.

    ReplyDelete
    Replies
    1. Nothing changed - edit first. Please read the user guide again for more information.

      Delete
  37. Thank you. Turns out that I was in the cache view (instead of list or book view) which doesn't have the info/rename option. When I switched to either the list or books view I got that info/rename choice back. Thanks for your help.

    ReplyDelete
  38. I am musician and I use the app to read music scores. I’d like to know if you plan to make the app to support pageflip, or similar accessories for turning over the pages with pedal.

    ReplyDelete
    Replies
    1. pdf-notes supports page-turning by left/right arrows of external keyboard or bluetooth pedals since the version 3.6.26 uploaded in 2016.

      Delete
  39. Why does PDF notes not support the normal Ipad function, where the view rotates if you rotate the IPAD. I.e. if the document is portrait (and therefore not utilising the full size of the screen), it would normally rotate 90 degrees, when you rotate the IPAD.

    ReplyDelete
    Replies
    1. Please read the page 16 of the user guide. It looks like the orientation was locked so that you can simply unlock it.

      Delete
  40. Hi again
    It really doesn't change anything to use the unlock orientation button. The orientation is still fixed. For example when I read the user guide, where the document is portrait.

    ReplyDelete
    Replies
    1. Maybe... it looks like I don't understand your words... Please send me a screenshot of yours and let me know what the problem is. Please use an email if possible.

      Delete
  41. I deleted my user guide by accident. How can I get a copy?

    ReplyDelete
    Replies
    1. Q. I can't find the user guide of pdf-notes.
      A. Please use the bookshelf or document settings menu Read the user guide under Trouble Shooting & more useful information menus.

      Delete
  42. Hi, thanks for the great app. I have the same issue as one of the other users regarding the google drive sync. I get the same error message of user agent disallowed. I noticed that your response was to update the app but in my case it seems that I can't do that. I've tried through the app store and the only version that I get is 3.6.15. Is there any other way to update the app via it's settings maybe? I'm on IOS 9.3.5 can't upgrade beyond that cause the hardware on the device doesn't support it.

    Thanks in advance!

    ReplyDelete
    Replies
    1. 3.6.27 is for iOS 9 and 3.6.15 is for iOS 5~8. Please ask it to Apple how to install 3.6.27 version for your iOS 9.

      Please Use Export to Clouds... - Document Browser... menu to access Google or Dropbox or other Clouds in 3.6.27. Google and Dropbox changed their authentication after the 3.6.27 version so that you have to use "Document Browser..." menu instead of the builtin Google Drive or Dropbox menu.

      Delete
  43. I've used PDF notes for quite a while, suddenly the 3 finger undo/redo doesn't work (although other multi finger operation do). Any ideas?
    Thanks.

    ReplyDelete
    Replies
    1. Apps not developed by Apple can't recognize 3 or 4 fingers gestures in iOS 13.0. Since iOS 13.1, they have been recognized correctly. Therefore, please update your device's iOS to the recent iOS 13.1.2.

      Delete
  44. I bought a second-hand iPad that allowed a more recent version of iOS (12 instead of 9). All my apps restored OK from backup except pdf-notes (paid version). I have 850mb of files I want to access, but every time I tap the icon to install (it is offloaded) it fails to install and goes back to the little cloud (offloaded). Can you help? I would like to get this up and running again!

    ReplyDelete
    Replies
    1. In case that your iOS is any older version, you can install the compatible version for your iOS version.

      Please check the following link:
      https://appleinsider.com/articles/19/03/10/how-to-download-prior-versions-of-apps-onto-an-older-iphone-or-ipad-that-cant-run-ios-12

      Delete
  45. It has been a long time I do not use pdf-notes, but today I tried to open it in my IPad and it just do not open. It shows s it would be in the cloud but I cannot make it open. I need a file with annotations that was there. How to solve this?

    ReplyDelete
    Replies
    1. In case that your iOS is any older version, you can install the compatible version for your iOS version.

      Please check the following link:
      https://appleinsider.com/articles/19/03/10/how-to-download-prior-versions-of-apps-onto-an-older-iphone-or-ipad-that-cant-run-ios-12

      Delete
  46. Is there a sync function between devices so that whatever annotations I made on one of my iPad it will also appear on my other iPad?

    ReplyDelete
    Replies
    1. There is no auto-sync at this time. Please use export & import or backup & restore features.

      Delete
  47. Hello. I cannot open my score in the app. What should I do?

    Irene

    ReplyDelete
    Replies
    1. Starting with iOS 14, Apple applies App Tracking Transparency to Google ads.
      Whenever you open a document in the free version, it asks for a Google ad, which can result in an infinite wait (it is not known where Apple or Google is causing it).
      This problem occurs regardless of the source code of the pdf-notes for iPad (iap).

      If you purchased an in-app purchase license or cross license, the problem is solved immediately as pdf-notes for iPad (iap) does not request Google ads.

      If you don't want to purchase a license, (I don't know when Apple or Google can improve this problem), ask to open a new PDF file in pdf-notes for iPad (just like open the User Guide via Settings).

      Delete
  48. I used the app yesterday, but today I can’t open any of my files. The all categories shows an eye that can be either active or not active, but I have never seen that icon. Otherwise, I am doing what I always do. Amy insight as to why I can’t open any of my files is appreciated.

    ReplyDelete
    Replies
    1. Starting with iOS 14, Apple applies App Tracking Transparency to Google ads.
      Whenever you open a document in the free version, it asks for a Google ad, which can result in an infinite wait (it is not known where Apple or Google is causing it).
      This problem occurs regardless of the source code of the pdf-notes for iPad (iap).

      If you purchased an in-app purchase license or cross license, the problem is solved immediately as pdf-notes for iPad (iap) does not request Google ads.

      If you don't want to purchase a license, (I don't know when Apple or Google can improve this problem), ask to open a new PDF file in pdf-notes for iPad (just like open the User Guide via Settings).

      Delete