This article is written based on the update 3.5.1 version built on 7th February, 2014.
Please make sure that you read the pdf-notes user guide before reading this article. (3.5 version user guide)
Q. I can't find the user guide of pdf-notes.
A. Please use the bookshelf or document settings menu Read the user guide under Trouble Shooting & more useful information menus.
Q. After the recent update, pdf-notes shows black screen for some time and returns to the home.
A. Some customers reported that the black screen problems were occurred if there were not enough disk space in their iPads. Please remove some unused apps or data to make more free disk space and reboot your iPad.
Q. The installation stopped and didn't finish yet.
A. Please check the network connection at first, and make enough disk space for the download & installation, and then reboot your iPad. Or you can download the app from iTunes and sync your iPad.
Q. I have many notes in free version. What if I install new paid version?
A. Paid version is totally different from free version; therefore, nothing happens on your notes in free version after installing paid version. (Paid customers can get verified update because the free update will be available in a week earlier than the paid update)
Q. I opened the annotated pdf file at Google Docs but there is no annotations.
A. Google Docs does not support annotations. Please open it using Acrobat or Adobe reader.
Q. I opened the annotated pdf file at iPhone/iPad email, safari, iBooks (or Papers app) but there is no annotations.
A. iPhone/iPad email, safari, iBooks (and Papers app) do not support annotations. Please open it using other apps which support annotations or Adobe Reader.
Q. Is there any limitation of pdf file size?
A. No, we successfully tested reading 500MB 3,000 pages without any problem. As you know, after pre-open it once, we could read all thousands pages very quickly without any lags.
Please confirm how it works: just write something and stop, look at the top-left corner, you may see auto-save indicator displays "saving now." Don't worry any more~ just write.
Q. In a jail-broken iPad, pdf-notes is very unstable.
A. Sorry, we can not help you about a jail-broken iPad. We have no idea about it.
Q. How to refund?
A. App developers, like us, can not access any purchase record. Only Apple can access who purchases which app so that please contact Apple for your refund.