frequently asked questions

This article is written based on the update 3.6.1 version built on 21st April, 2014.

Please make sure that you read the pdf-notes user guide before reading this article. (3.5 version user guide)

Q. I can't find the user guide of pdf-notes.
A.
Please use the bookshelf or document settings menu Read the user guide under Trouble Shooting & more useful information menus.

Q. After open a document, it automatically closes and opens an app at App Store
A.
Please read this: http://blog.musebook.com/2014/04/auto-redirecting-ads.html

Q. After the recent update, pdf-notes shows black screen for some time and returns to the home.
A.
Some customers reported that the black screen problems were occurred if there were not enough disk space in their iPads. Please remove some unused apps or data to make more free disk space and reboot your iPad.

Q. The installation stopped and didn't finish yet.
A.
Please check the network connection at first, and make enough disk space for the download & installation, and then reboot your iPad. Or you can download the app from iTunes and sync your iPad.

Q. I have many notes in free version. What if I install new paid version?
A.
Paid version is totally different from free version; therefore, nothing happens on your notes in free version after installing paid version. (Paid customers can get verified update because the free update will be available in a week earlier than the paid update)

Q. I opened the annotated pdf file at Google Docs but there is no annotations.
A.
Google Docs does not support annotations. Please open it using Acrobat or Adobe reader.

Q. I opened the annotated pdf file at iPhone/iPad email, safari, iBooks (or Papers app) but there is no annotations.
A.
iPhone/iPad email, safari, iBooks (and Papers app) do not support annotations. Please open it using other apps which support annotations or Adobe Reader.

Q. Is there any limitation of pdf file size?
A.
No, we successfully tested reading 500MB 3,000 pages without any problem. As you know, after pre-open it once, we could read all thousands pages very quickly without any lags.

Please confirm how it works: just write something and stop, look at the top-left corner, you may see auto-save indicator displays "saving now." Don't worry any more~ just write.

Q. In a jail-broken iPad, pdf-notes is very unstable.
A.
Sorry, we can not help you about a jail-broken iPad. We have no idea about it.

Q. How to refund?
A.
App developers, like us, can not access any purchase record. Only Apple can access who purchases which app so that please contact Apple for your refund.

59 comments:

  1. I have noticed (at least in the free version) that the title is not automatically taken from the Pdf-document properties (title/author) - would it be possible to default the title to the title from the Pdf-document? (so you don't have to key it in manually)

    ReplyDelete
  2. @Jørgen Aqe, we removed that feature because the number of pdf files that have correct title/author is a lot smaller than the number of pdf files that have meaningless title/author in the world. Now, we need to think how customers can use the title/author info selectively... Thank you for your comment that we can re-think about it.

    ReplyDelete
  3. Is there a way to combine PDF files within pdf-notes into a playlist, of sorts? I want to scan sheet music into the app and be able to combine them into a setlist.

    ReplyDelete
  4. @Todd, playlists will not be able within pdf-notes but musebook score that we will release a couple of months later. "musebook score" is developing for musicians~ by musicians~

    ReplyDelete
  5. I accidentally deleted a file. Is there any way to recover it?

    ReplyDelete
  6. @Dorothy, sorry but no. 2.0.0 version does not have a trashcan.

    ReplyDelete
  7. I really like your app. In adobe acrobat I use bookmarks all the time. I wish the new bookmarks I add in your application would be visible when I export the file to my compute in itunes. Even better would be if the modified files were automatically synced back to my computer instead of requiring exporting.

    Also, can you please make the "add to" button in iTunes allow selection of an entire folder and not just individual files?

    ReplyDelete
  8. I'd like to know if the ability to transfer the bookmarks to others readers is already made.

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support the bookmark export to the flattened/annotated PDF files. Could you please wait until it is available?

      Delete
  9. Is there a way to delete a single page from a PDF file because when I saved the PDF file it contained blank pages which is really irritating?

    ReplyDelete
    Replies
    1. I am sorry but it can't. The current version of pdf-notes is a pdf reader/annotator not a writer.

      Delete
  10. Hi I created a Porfolio PDF File, this is a file where I cosolidate several pdfs documents to make them look like a whole. The Pdf-notes won't work over my pdf-porfolio file, is there something I can do? Thanks.

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support it.

      Delete
  11. Hi there!

    I'm trying to figure out how to edit the metadata of the pdf files. I've tried with a metadata editor, on my mac, which will change the file data, but importing to pdf-notes, it will either lose or ignore the information, specifically the author tag, which will appear empty.
    The only way, so far, was to edit the information directly in the program, but it will take ages to change all that...

    Any clue on how to solve this, please?
    I thank you in advance,
    Nuno

    ReplyDelete
    Replies
    1. I am sorry but the current version does not support the meta data. Few users utilize those meta data so that please wait until we implement it when we are ready.

      Delete
  12. Please, how can I synchronize my read PDFs, in the PDF-notes Free, from iPad-1 to my New iPad, without losing my notes in the texts?
    Thank you!!!

    ReplyDelete
    Replies
    1. Simply please backup your iPad 1 to iTunes and restore the backup data to your new iPad.

      Delete
  13. Does The app support electronic page turner?

    ReplyDelete
  14. hello i had your app in mi ipad and its awesome but also i have and android tablet (sony tablet s)and i realize that the app is only available for ios have you consider lauch the app for android devices? i have no doubt it will be a sucess there is not any app in the google play like your app. i hope you take my comment in consideration thank you

    ReplyDelete
    Replies
    1. YES! This PDF annotator was AMAZING on my iPad! I would love to have this on my Google Nexus 10! Is there any chance you guys are/could make an android compatible version?

      Delete
  15. This may be a stupid question, but how do you delete files from the Export folder once you've copied them to other folders on a Mac?

    ReplyDelete
    Replies
    1. Could you please read the page 32 of the user guide 3.0.1 version? Delete iTunes (Inbox/Export) folder

      Delete
  16. how can I convert .pdfnotes files I have backed up to .pdf in my computer?

    ReplyDelete
    Replies
    1. I am sorry but could you please read the page 27 of the user guide 3.0.2 version at first? (about exporting types)

      Delete
  17. When I enter text, there is a black box around it. Can I remove the box? I'd like to use the app to fill out a form.

    ReplyDelete
    Replies
    1. Please check the 18 page of the user guide 3.1.0 version at first.

      Now, you can change the Thickness as 0 pt. ^^

      Delete
  18. After upgrading from free to the paid version my PDF notes free does not show up as one of the options when I want to save a PDF document from the Internet on my iPad. And don't have a whole lot of other apps , wondering if it is because of the in app purchase. Any trouble shooting suggestions please?

    ReplyDelete
    Replies
    1. Please check the file extension at first. It may not be a .PDF ^^ (For more information, please read the page 24 of the user guide 3.2.0 version)

      Delete
  19. Is it possible to change the file name when you export a file to your Google Drive account?

    ReplyDelete
    Replies
    1. I am sorry but no. Could you please use Safari to change the file name on your Google Drive storage?

      Delete
  20. how can I add (translate.google.com) to my dictionaries

    ReplyDelete
    Replies
    1. Please read the page 11 of the user guide 3.2.1 version.

      Delete
  21. Hello,

    Great APP!!!!

    I have 300~ PDFs in my Google Drive and I want to download all of them to PDF-notes.
    I see that I can download selected files from the google drive but I don't see a select all function.
    Do I have to select 300~ files one by one?
    Can I download the folder?

    Thank you,
    Daniel

    ReplyDelete
    Replies
    1. I am sorry but Google Drive does not support APIs for your requests.

      Delete
  22. Hi i did the in app upgrade but i can still see the banner. Why hasn't it gone away?

    ReplyDelete
    Replies
    1. 1. There are two versions: the free version and the paid version.

      2. Users can purchase the paid version or the in-app purchased upgrade of the free version. For more information, please read the page 3 of the user guide 3.3 version.

      3. If you purchased the paid version, please backup your data from the free version and restore it into the paid version. Please read the the pages 43 ~ 47(backup & restore) of the user guide 3.3 version.

      4. If you purchased the in-app purchase upgrade but it's not upgraded yet, please try to Settings - Purchases - Restore Purchase.

      Delete
    2. Having the same trouble.
      I am a new user and cannot get rid of the banner.
      Do I have to wait until the app updates before this disappears as the manual says on page 3?
      Thank you.

      Delete
    3. Why don't you read the number 4 of the above answer?

      Delete
    4. Thank you for your reply...

      I have tried to Restore Purchase, but app doesn't recognise my userid

      Delete
    5. J Penman, app does not know about your useri. Apple always checks your Apple ID so that please ask it to Apple if it does not work. Developers do not know about customers' Apple IDs!

      Delete
  23. Can I rotate viewing on PDF file?

    ReplyDelete
    Replies
    1. You can rotate pages using Acrobat Professional and import it into pdf-notes.

      Delete
  24. I've been backing up all of my annotated pdfs to the icloud (as in, just doing the general ipad backup to icloud regularly). My ipad is acting up recently, though, and I just want to be sure that backing up to icloud is saving all of my annotated pdfs? Or should i back up with itunes? It is very important to keep the annotated versions! Thank you

    ReplyDelete
    Replies
    1. Please read the backup & restore part of the user guide and backup your important data to your computer using iTunes.

      Delete
  25. Is there a way to put the files in a certain order on the bookshelf?

    ReplyDelete
    Replies
    1. Could you please please read the user guide at first for your sake? Especially the page 40 of the user guide 3.6 version - Sorting books, Changing book orders!

      Your question will be removed very soon because it's in the user guide.

      Delete
  26. Hello,

    Great product. Is there a way to extract title and author information from the PDF metadata? Most journal papers have this information and typing it by hand would take forever.

    Thanks in advance,

    ReplyDelete
  27. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Could you please read the iPad user guide? You can delete a file by pressing the delete key at your keyboard after selecting it using your mouse on the iTunes.

      Delete
  28. I have a lifetime license in the free version. But after the last update, the banner reappeared, and I cannot seem to be able to restore the license

    ReplyDelete
  29. Hello I have already paid 9.99 for this app in the past. That was a paid version so I did not need to see the advertisements. I have the iTunes receipts to show if necessary. The advertisements however are still on my iPad and I paid $.99 to get rid of the advertisements for two months. They are still here and need to know who to talk to you to fix this. By the way I have the latest iPad air with the latest iOS. Also have installed the latest PDF notes.

    ReplyDelete
  30. Will you please show me how to get rid of the ad banner? I just tried the free version and then paid the 9.99 to get rid of the banner. it's still there

    ReplyDelete
    Replies
    1. 1. update your version to the recent version.
      2. Settings - Purchase - Restore receipts

      Delete
    2. It says my license is free version. My Apple receipt"
      Order ID: MGTH157VF7
      Receipt Date: 11/06/14
      Order Total: $9.99
      Billed To: Visa .... 9948
      pdf-notes for iPad (pdf reader/viewer, paid), v3.6.14 (4+)
      Write a Review Report a Problem
      AMuseTec Co., Ltd.
      iOS App
      $9.99

      Delete
    3. All I can help you is how pdf-notes recognizes your license within your receipt by

      Settings - Purchase - Restore receipts

      Otherwise, you might get refunded before. Please check your purchase history at Apple AppStore.

      Delete